Fast Access Healthcare: Primary Care Practice: Hixson, TN & Chattanooga, TN


Testimonials & Reviews


Fast Access Healthcare

Primary Care Practice located in Chattanooga, Hixson, East Ridge, Cleveland, Dunlap, Sale Creek, & Jasper TN


97 Total Reviews

Fast Access Healthcare always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 97 reviews with an average rating of 4.75 out of 5 stars. Please read what others are saying about Fast Access Healthcare below, and as always, we would love to collect your feedback.

Julius G. Submitted 05/30/22

Your online portal allowed me to book an appointment for today, which is Memorial Day. I planned my morning around this, only to find out (only because I called to confirm) that the clinic is closed today. I understand being closed, but why wouldn't you go to the trouble of blocking it on the calendar? It's also getting old having you change providers repeatedly in the last year. It doesn't build any confidence.

Juliet S. Submitted 05/16/22

Staff are awesome & caring! Little confusion with the online booking stuff but not the staffs fault. Highly recommend

Michelle C. Submitted 03/30/22

Staff was professional and friendly

Adala B. Submitted 03/02/22

Everyone was so friendly! I always feel cared for when I come to your location! PA is a real gem!

Clela S. Submitted 03/30/22

Very caring staff

Candace N. Submitted 01/17/22

Timely, considerate, care

Octavio C. Submitted 01/10/22

Wonderful experience made everything simple an fast

Jakob G Submitted 01/06/22

Great staff

Amy W. Submitted 01/05/22

Quick and Easy.

Ivan L. Submitted 12/12/21


Clarice M. Submitted 12/07/21

Mellissa ( front desk) goes above and beyond to take care of everything needed before you see the doctor. Dr Hall is kind, caring, knowledgeable , a good listener. She never rushes you. I moved from hixson area but I still drive to hixson location because of Melissa Hall.

LARRY E Submitted 11/24/21

Appreciated all the help with everything !!Very good, everything was done in a timely manner.

LARRY E. Submitted 03/30/22

Staff was professional and friendly

Isaac O. Submitted 11/24/21

The care and real treatment they give here is great. A few things I would change is setup the Solv app or website to help cut back on paperwork, patient wait time, patient scheduling and better payment options. This would streamline you business and keep patients happier..

Raven K. Submitted 11/23/21

Fast and friendly service above and beyond thanks a lot

April D. Submitted 10/21/21

Amazing staff the nurse made me feel super comfortable and Erica the PA was fantastic!

Robin O. Submitted 10/06/21

Very satisfied , very friendly, pleasant office staff , quick response

Joseph H. Submitted 09/23/21

The staff is very nice and helpful. Once admitted to the exam room there was an extended wait but the staff apologized multiple times.

Marisa S. Submitted 09/20/21

Staff were great & attentive. Super informative & kept tabs on my well being

Monica H. Submitted 09/20/21

Did not have the rapid test I needed

Todd W. Submitted 09/15/21

Very nice people!!! The nurse practitioner is very knowledgeable and listened to everything I had to say

Gary L. Submitted 09/07/21

Amazing staff! Absolutely helpful, knowledgeable, and understanding. Couldn’t ask for a better team in my emergency situation. Found our new primary care!

RHONDA F. Submitted 08/31/21

Very pleased with nurse, not too pleased with receptionist. She was very rude when I called to let her know I was out front.

Evera B. Submitted 08/25/21

Provided help when no one else would

Sherry S. Submitted 08/25/21

Less wait time would be good, otherwise, good visit.

Eddie J. Submitted 08/02/21

I was very pleased with my visit. From the front desk, to the nurse, to the physician. Everyone was very nice and answered any question that I had. This was not the first visit I had. To say the least, my experience was so good that I made this my primary care doctor.

Deborah K. Submitted 07/15/21

Everyone there is awesome

John H. Submitted 06/28/21

Great people.

Lauren Y. Submitted 04/26/21


Annis H. Submitted 04/20/21

Great visit loved the NP

Codie B. Submitted 04/14/21

Exceptional experience. All staff were attentive to my questions and needs.

John O. Submitted 04/12/21

Professional staff

Venita A. Submitted 03/03/21

The staff are always friendly and courteous. There is only one thing that truly bothers me. It is all the paperwork that had to be filled out on each visit. Past medical history does not change and if something does change such as having an emergency or an address or name change the patient can always tell them when it occurs. To me all the paper work is a waste of my time and a total waste of paper. What happened to paperless records and transactions? I feel using so much paper is detrimental to the environment. Why dies Dr. Kerley insist on patients repeatedly giving the same information?! I do not understand this practice. This is the only primary care office I have ever been to that requires a patient to repeat their information so often.

Mindi C. Submitted 02/28/21

I am so happy to have found Patricia Geraghty and cannot recommend her enough!

Nikki W. Submitted 02/04/21

The staff were so nice and helpful. Even when I told them I might have the dreaded COVID, they were caring and patient; and I didn’t feel like they were “afraid” of me. They are a good team and they really know their stuff.

Rodney B. Submitted 01/22/21

Professional and Pleasant!

SHARAN J. Submitted 01/09/21

Katelyn was very helpful and gave me everything I needed. Thanks Katelyn

Robert G. Submitted 01/06/21

Went for an annual check up. Staff is friendly thorough and quick. Could not of asked for more

Amanda P. Submitted 01/02/21

Nice nurse and doctor.

Nina V. Submitted 12/16/20

Friendly staff, knowledgeable practitioners.

Mariana R. Submitted 11/24/20

Way better staff an faster service compare to before it took my one hour to get in to a wait room

Morgan T. Submitted 11/20/20


Cameron S. Submitted 11/09/20

Very quick and kind staff

Colleen H. Submitted 10/01/20

Pleasant atmosphere!! Such a sweet medical assistant nurse I'm not sure her position exactly!!! I think her name was Tonya, so sweet and so funny! They were fast and the np seemed very on top of my problem.. thanks

Gwen H. Submitted 09/30/20

Great care and very friendly.

Alec R. Submitted 09/16/20

Always great

Tyler H. Submitted 09/15/20

Friendly service , very thorough.

Jessica W. Submitted 08/25/20

Very professional office! The employees were all very friendly, and everything was explained to me in a way in which I was able to understand. I felt very confident about my diagnosis. The physician made sure I knew exactly how to take my medication and assured me that they would be there to help if I had any more issues. I am very happy with the care I received.

Donivon R. Submitted 08/22/20

We were greeted with a smile from all staff. They were courteous and efficient. The nurse practitioner was Very nice and a good listener. I will be seeing her next week for a recheck. Professional and friendly attitude.

Anabel S. Submitted 07/31/20

The doctor and nurse were so great and so kind and helpful , made me less worried about what was going on

Jim S. Submitted 07/25/20

Thanks for Cassy and Dr. Patty for making my experience on 7/24 a memorable one and helping me work through my many issues! Jimdiagnosis. The physician made sure I knew exactly how to take my medication and assured me that they would be there to help if I had any more issues. I am very happy with the care I received.

Taylor C. Submitted 08/23/20

It was interesting to see that none of the staff were wearing masks during my visit with the ongoing COVID pandemic. The nurse that did my initial intake and vitals was not personable and gave unclear instructions. Dr. John seemed very knowledgeable and easy to talk to. Overall good experience.

Lauren Y. Submitted 06/29/20

Quality and efficient care

Ann K. Submitted 06/19/20

Friendly, efficient staff.

Becky P. Submitted 06/03/20


Van A. Submitted 05/29/20

Very Good

Racheal L. Submitted 05/19/20

I really like the attention to detail I'm reviving at FAH. I don't go to the doctor a lot but actually like returning to my follow ups now.

Tina S. Submitted 12/21/19

Dr. Kerley is simply fantastic! He is extremely professional with a classy bedside manner and the receptionist, Deb, is very warm and accommodating. This office is amazing and in an amazing location beside the new Cycle Bar and across from the mall. What really floored me is the IV Therapy room-it's like a little spa! I would definitely recommend Dr. Kerley and any of his team. He has several locations and if you have any kind of concern about your visit Dr. Kerley actually handles every message himself. You can tell he really cares:-) Thanks Dr. Kerley!!

Steven F. Submitted 07/22/19

Fast and professional service!!

Jessica W. Submitted 06/28/19

I had a very great experience

Wiley B. Submitted 06/24/19

First visit seem like a lot of test were ran for what I was wanting but ppl were friendly.

Leesa R. Submitted 06/10/19

Great I love Mrs toni she's amazing.

Edward P. Submitted 05/13/19

Friendly, timely & efficient care

Caleb S. Submitted 04/30/19

The wait was minimal and had us in and out very quickly.

Octavio P. Submitted 04/19/19

Excelent !

Glynise J. Submitted 03/29/19

Not a long wait time and the staff are friendly and professional

Sabrina C. Submitted 03/14/19

Amazing, compassionate, and quick service for my sick daughter!

Twila F. Submitted 03/07/19

Toni and her office is wonderful! Very caring!

Paul H. Submitted 02/16/19

Quick, fulfilled my needs.

Tracie N. Submitted 02/06/19

I am so thankful for Dr. Carerra! I’ve never felt so relaxed and welcome in a doctors office before! She takes her time and genuinely cares. I’m so thankful that she was recommended to me!

Steven F. Submitted 02/05/19

Excellent treatment and pretty quick in and out time!!

Damian W. Submitted 02/05/19

As a new patient walk in seeking to establish primary care, I thought I'd have to make an appointment ahead of time to be seen. No, the whole process from the time I walked in until I was walking out took just over an hour. The staff were very professional and courteous. I saw the NP Ms Maxwell. She was very thorough, professional and exhibited genuine care. I was very happy with the entire experience. A+++

Leesa R. Submitted 01/25/19

The best Toni is a very good person. She will listen to you. And help you get the best results for you to help you.

Jamie G. Submitted 01/22/19

The best Toni is a very good person. She will listen to you. And help you get the best results for you to help you.

Jonetta A. Submitted 01/08/19

Overall great experience! The wait wasn’t long. Everyone was very caring and helpful. I was nervous about getting blood drawn but they were very patient with me, made sure I was comfortable, and explained everything into details. Definitely recommend.

Tracy B. Submitted 12/28/18

They are extremely friendly, but most of all , understanding of patient needs!

Shannon M. Submitted 12/26/18

Excellent care! Honestly, I have the best primary care physician. She's been my Dr for years. I trust and respect her. She is out of town and I was unable to see her so I visited the clinic. All of the staff were kind, caring and knowledgeable! I was so sick and nervous. I can't thank them enough for seeing me today and the care they gave me.

Denice P. Submitted 12 /14/18

I absolutely loved this place! The whole staff was so friendly and kind. The doctor really listened and cared about my issues. I believe I finally found the best care I could have asked for!

Emily W. Submitted 12/13/18

Everyone I spoke with was very kind and professional. I received great care and the wait time was reasonable.

Ed P. Submitted 12/05/18

the culture of service by the staff is friendly, welcoming and competent. Utilizing Fast Access as my PCP I do have concerns about staff turnover in the short time I have been there.

Rochelle B. Submitted 11/16/18

Staff is always friendly, and the service is always timely and accurate.

Angela R. Submitted 10/25/18

The Staff Is So Wonderful and very caring ,I truly appreciate the way the Doctor Treats you She explained everything to me So that I can understand and then treated all my issues .I would recommend everyone to go to this location. Thank you Fast Access for all you do for our community.

Jimmy J. Submitted 110/23/18

Very fast and knowledgeable

Christopher R. Submitted 09/18/18

The staff are always so nice and courteous and always so cheerful and always ready to answer your questions I would recommend them to anyone in search of a family doctor. They have done for me in 2-3 months more than any other doctors I have ever seen and I really appreciate all of the staff

Gregory E. Submitted 08/21/18

There was a mom wait, but that happens sometimes. Just glad they got my son in to see the doctor.

William J. Submitted 07/30/18

Yet again I find myself in the doctors office again, greeted by a very friendly face Jessica and I'm sorry I forgot the doctor's name they are always so friendly and helpful!!!! Thanks ladies your the best

William J. Submitted 07/27/18

Fast and easy!

Brenda G. Submitted 07/25/18

Didn't have to wait a long tme.Everyone was very nice and friendly.

Jessica R. Submitted 07/20/18

Quick and Attentive

Tiffany C. Submitted 07/13/18

They are very friendly and were able to see me on the very day I needed, including obtaining an X-ray if my foot.

William J. Submitted 07/09/18

Fast and easy

Savana M. Submitted 05/10/18

Great clinic! Emily is awesome

Nathan M. Submitted 03/23/18

Reasonable wait time and cheerful staff.

Timothy K. Submitted 02/27/18

Great service, awesome and caring staff, and one of the best doctors I have dealt with in a long time!